Reference

How sikat77 Protects Your Personal Data

sikat77 collects only the account and payment data we need to run your experience — nothing more.

Encrypted account dataDANA, OVO, GoPay, QRIS transaction privacyNo third-party data saleRight to request data deletionIndonesia-based support contact
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sikat77 How sikat77 Protects Your Personal Data
PRIVACY CONTACT PATHS

Open a Data Request or Privacy Query

If you want to review, correct, or remove the personal data we hold on your account, our privacy support team is available every day from 08:00 to 23:00 WIB — including from Makassar and other regions across Indonesia. Reach us through any of the three channels below and we will respond within one business day.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our privacy team handles data access and deletion requests during operating hours, 08:00–23:00 WIB, seven days a week.

Email Support

Send your data request or privacy concern to our dedicated support email. Include your registered account name and the nature of your request so we can locate your record without delay.

WhatsApp Channel

Reach the privacy support team on our official WhatsApp line for faster triage. Useful for urgent account data holds or when you need a written confirmation of your deletion request status.

DATA HANDLING DETAIL

Explore How We Secure and Manage Your Information

sikat77 applies layered security practices across every account action — from the moment you deposit via QRIS to the moment a withdrawal clears.

Encryption at Rest and in Transit

All personal and payment data — including your DANA and OVO identifiers — is encrypted using TLS in transit and AES-256 at rest. No unencrypted personal records exist on our servers at any point.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. We do not deploy advertising cookies or share browsing behaviour with any external marketing network.

Account Security Practices

Each account login is monitored for device fingerprint changes and unusual location shifts. If we detect a mismatch, we pause the session and ask you to re-verify via your registered phone number before access is restored.

Data Retention Schedule

Active account data is retained while your account remains open. Closed account records are held for the period required under Indonesian financial record-keeping rules, then permanently purged from our systems.

Who Receives Your Data

Only our payment processing partners — the rails that handle DANA, OVO, GoPay and QRIS flows — receive the minimum transaction data needed to clear your deposit or withdrawal. No other third party receives your personal information.

How to Request Changes

Submit a written request via live chat or email, stating your account email and the specific change needed — correction, export, or deletion. We confirm receipt within 24 hours and complete the action within five business days.

Switch to the Answers You're Looking For

The questions below cover the most common privacy concerns raised by account holders in Indonesia — from how we store your GoPay transaction history to what happens to your data when you close your account. If your question is not listed, contact our support team directly through live chat.

We collect your name, email address, mobile number, and the payment identifier you use — such as your DANA wallet ID or OVO number. We also log device and session data for security purposes. Nothing beyond what is operationally necessary is stored.

Only the payment rail itself — DANA, OVO, GoPay or QRIS — receives the minimum transaction reference needed to clear your deposit or withdrawal. We do not share that data with advertisers, data brokers, or any unrelated third party.

Once you close your account, we retain your records for the period required under Indonesian financial regulations, then delete them permanently. We will confirm the exact retention window when you submit your closure request.

Yes. Submit a data export request via live chat or our support email, including your registered account email. We will compile and send you a full record within five business days of confirming your identity.

Send a deletion request to our support team through live chat or email. State your account email and confirm you want permanent removal. We process deletions within five business days, subject to any retention obligations under Indonesian law.

We use session cookies for login continuity and analytics cookies for internal performance measurement. We do not use advertising cookies. You may disable non-essential cookies through your browser settings; this will not prevent you from accessing your account.

Contact our privacy support team immediately via live chat (08:00–23:00 WIB) or email. We will investigate the concern, provide a written response within two business days, and take corrective action where applicable under Indonesian data protection rules.

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